You can access the FedEx tool directly at https://www.fedexscs.emea.fedex.com/fscm using login: hhpe and password: scanners on the FedEx tool.

All you need to do to create a shipment is to fill in the address where the unit needs to be picked up (either end customer or reseller), and all relevant information and submit the request. Please put the detailed fault descriptions of all your broken units in the actual box. If you want to send in more than 10 devices please email: euroservice@handheld.com for an RMA nr.

Once the RMA has been approved by Honeywell Imaging & Mobility you will receive a confirmation by email with instructions on what you need to do. Please do not forget to read the email and do what needs to be done! The RMA will be picked up the next business day and shipped to Honeywell.

The shipment will be done completely FREE! You can also track the shipment online and see when it has arrived in Eindhoven and being repaired. Turnaround times will be as per contract and standard warranty terms apply. The return shipment will remain an overnight shipment back to the customer.

Advantages of the new process are:

1. RMA request online, no need for telephone calls, faxes or emails,
2. You will receive a confirmation by e- mail,
3. RMA can be picked up from the end user (no more shipping costs for resellers to have the unit shipped to them first),
4. RMA can be tracked online,
5. No shipping charges!

If you have any questions about the RMA process or other services, please email: euroservice@handheld.com